Delete your account

What happens when you delete your account

Deleted straight away:

• Your name, email address, date of birth, gender and city
• Your mobile number (it can be used to sign up again as a new account)
• Family members, saved addresses and your cart
• Notifications, app login and push notifications on every device
• Prescriptions you uploaded that were not used for a booking
• Your wallet balance (it can't be refunded or used after the account is deleted)

Kept:

• Past bookings, payments and lab reports, kept without your name or contact details, because the lab and our accounts are required to keep these records

Deleting can't be undone. Download any reports you want to keep from My Reports first. An account with a booking or home visit still in progress can be deleted once that is finished or cancelled. You can also ask us to delete it from the Contact page.